CURRENT VACANCIES

King Animal Hospital is seeking experienced Animal Care Attendants to join our team.

Our hospital is a 60,000-square-foot, state-of-the-art facility located on 50 acres in King City, Ontario, and will offer specialty referral, rehabilitation, and emergency services.

The Animal Care Attendant (ACA) reports to the Lead ACA and will work alongside Registered Veterinary Technicians, Veterinarians and Veterinary Specialists to provide high-quality care and support to animals, helping to maintain their health and welfare.

Responsibilities include:

• Assisting veterinarians, technicians, and other medical staff during examinations, treatments and possibly surgeries.
• Assisting veterinarians, technicians and other staff with the restraining animals and administering medications.
• You will need to lift up to 50 pounds and perform physical labour such as bending, stooping and standing for extended periods.
• Interacting with animals in a safe and respectful manner.
• Creating a warm, friendly, and welcoming environment with clients and pets.
• Feeding, watering, exercising, bathing/basic grooming of animals in our care according to established protocols.
• Recording observations in Vet Radar electronic treatment sheets.
• Monitoring animal behaviour and health, reporting any concerns to veterinary staff.
• General cleaning and disinfecting of your department (laundry, dishes, treatment rooms) in compliance with disinfection protocols.
• Cleaning, sanitizing, and disinfecting animal cages, examination tables and rooms.
• Walking dogs and providing exercise and enrichment.
• Willingness to learn more regarding; pet nutrition, veterinary services, updated medical procedures, animal behaviour.
• Other duties as required within the scope of your position.

What We Offer

King Animal Hospital is dedicated to excellent patient care, but is also committed to employee wellness and development. We are committed to ensuring you have meaningful work with continuing education and career path planning.

• We integrate wellness systemically into the hospital with full bench strength support, an onsite Social Worker and Human Resources professional, paid time off, healthy schedules, defined roles and responsibilities, and an onsite staff gym.
• We will work hard to ensure you are seen for the unique contributions that you bring to the hospital.
• We understand the importance of strong interdepartmental communications and are dedicated to ensuring all employee’s voices are heard.
• All leaders will have leadership training to further support a positive culture.

We offer a competitive salary and benefits package, including:

• Extended health and dental insurance, and life insurance,
• Paid time off including vacation, sick days,
• Discounts on personal pet services and products,
• Uniform allowance

Our Ideal Candidate:

The successful candidate will be an excellent team player, have a passion for animal care and have the desire to work in a collaborative, multidisciplinary environment. Other requirements include:

• Formal education and Certification as an Animal Care Attendant or equivalent experience required
• 1 year minimum experience working in a veterinary clinic or animal care setting is required.
• Previous experience working in a veterinary referral hospital is preferred
• Knowledge of basic veterinary medical procedures and terminology.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Willingness to work flexible hours, including evenings, weekends and holidays.
• Ability to lift up to 50 pounds and stand for long periods of time.

If you are passionate about animal care and have the skills and experience required for this position, we encourage you to apply. Please send your resume to elloyd@kinganimalhospital.com and put “Animal Care Attendant” in the subject line.

We are an equal opportunity employer, and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, or any other characteristic protected by law.

If you need assistance or accommodation during the application process because of a disability, it is available upon request.

Job Types: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Expected hours: 36-40 per week (days, nights, weekends, holidays)

King Animal Hospital is seeking motivated Client Service Representatives to join our team.

Our hospital is a 60,000-square-foot, state-of-the-art facility located on 50 acres in King City, Ontario, and will offer specialty referral, rehabilitation, and emergency services.

The Client Services Representative reports to the Client Services Manager and works closely with clients and with veterinary staff. The main purpose of the Client Service Representative is to provide exceptional customer service to clients and ensure that their experience at the clinic is positive and welcoming. In providing an outstanding client experience, the Client Service Representative will build a positive relationship between the clinic and its clients.

Responsibilities include:

• Welcoming patients, clients, and visitors in person or on the telephone
• Working patiently, attentively, and compassionately with clients in various emotional states (distressed, angry, frustrated clients).
• Work with the veterinarians and RVT team to triage telephone calls and allocate appropriate advice.
• Manage the booking of patient appointments, via phone, email and text.
• Provide clients with estimates for costs and provide invoice and process payments.
• Manage the processing of insurance claims on behalf of the client.
• Working with insurance companies and/or veterinary financing companies to assist with client invoicing.
• Maintaining patient accounts and managing veterinary record requests by obtaining, recording, and updating personal and financial information.
• Completing referral intake processes, perform administrative tasks of medical and diagnostic records.
• Handling client complaints and concerns with professionalism and tact
• Processing payments and maintaining financial records
• Assisting with inventory management and ordering supplies as needed
• Assisting with various administrative tasks, such as data entry
• Maintaining a clean and organized reception area
• Protects clients’ rights by maintaining confidentiality of personal and financial information.

What We Offer

King Animal Hospital is dedicated to excellent patient care but is also committed to employee wellness and development:

We are committed to ensuring you have meaningful work with continuing education and career path planning.

• We integrate wellness systemically into the hospital with full bench strength support, an onsite Social Worker and Human Resources professional, paid time off, healthy schedules, defined roles and responsibilities, and a corporate gym.
• We will work hard to ensure you are seen for the unique contributions that you bring to the hospital.
• We understand the importance of strong interdepartmental communications and are dedicated to ensuring all employee’s voices are heard.
• All leaders will have leadership training to further support a positive culture.

We offer a competitive salary and benefits package, including:

• Extended health and dental insurance, and life insurance,
• Paid time off including vacation, and sick days,
• Discounts on personal pet services and products,

Our Ideal Candidate:

The successful candidate will be an excellent team player, have a passion for animal care and have the desire to work in a collaborative, multidisciplinary environment.

• High school diploma or equivalent.
• Previous experience working in a veterinary clinic or similar setting a strong asset; 2-3 years experience preferred for this role.
• Experience using Ezyvet considered an asset.
• Previous experience with scheduling, administration, and or data entry.
• Demonstrated experience in client or customer service role.
• Excellent customer service skills and the ability to handle difficult situations with patience and professionalism.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Familiarity with basic computer programs, such as Microsoft Office.
• Willingness to work flexible hours, including evenings and weekends.

If you are a dedicated and compassionate individual looking for a rewarding career opportunity, we encourage you to apply today. Please submit your resume and cover letter to the attention of Elizabeth Lloyd, HR Generalist at elloyd@kinganimalhospital.com and include “Client Service Representative” in the subject line.

We are an equal opportunity employer, and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, or any other characteristic protected by law.

If you need assistance or accommodation during the application process because of a disability, it is available upon request (careers@kinganimalhospital.com).

Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$22.00 per hour

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Ability to commute/relocate:

• King City, ON L7B 1K5: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)

Work Location: In person

We are seeking an experienced and passionate Manager of Training & Development to lead and oversee our learning strategy and training programs to meet our organizational goals. The Manager of Training & Development will serve to ensure that our employees have the skills and competencies to provide a high level of care to our patients. The initial focus will be specifically for our Registered Veterinary Technicians and Animal Care Attendants.

The Facility:

King Animal Hospital is a new, privately owned, 60,000 sq ft Equine and Small Animal Referral Hospital located on fifty acres in King City, Ontario.

We are a progressive veterinary hospital leading through our values of compassion, knowledge, and innovation. We are committed to delivering the highest quality of care for our patients and exceptional service to our clients. We value the professional growth of our team and believe in fostering a culture of continuous learning and development.

You will enjoy working in a state-of-the-art Learning Centre with advanced audio video capacity and are committed to investing in a Manager of Training and Development and two other technical training specialists.

Responsibilities

The Manager of Training and Development reporting to the Chief Executive Officer will serve as King Animal Hospital’s subject matter expert in the learning function, developing and implementing programs to enrich and support the skills and competencies of our team.

The successful candidate will partner with key stakeholders and subject matter experts within the organization to analyze, design, develop, deliver, and evaluate learning and development offerings for the business.

Responsibilities in leading the function include, though are not limited to:

• Strategy and Planning: Actively consult with stakeholders across the company to define learning and development priorities. Design, develop, deliver, and evaluate learning and development offerings evolve, and sustain King Animal Hospital’s training programs to address business needs, contribute to the development and retention of talent, and meet organizational needs/goals.
• Curriculum Development: Design and develop comprehensive training programs and curricula tailored for veterinary staff, focusing on both technical skills and soft skills to ensure well-rounded development.
• Program Development: Lead the creation and enhancement of training programs for new and existing staff.
  • Effectively evaluate and implement the best LMS platform to deliver training programs.
• Performance Metrics & Evaluation: Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of training programs, with a focus on skill retention, application, and overall staff competency.
• Needs Assessment: Conduct regular assessments to identify training needs across various roles and departments and adapt programs to meet evolving needs.
  • Enhance and evolve current learning and training curriculum and programs to ensure delivery, adoption and use enhancement.
• Leadership & Mentorship: Provide guidance and mentorship to trainers, department heads, and team members to cultivate a culture of continuous learning and professional growth.
• Collaboration & Alignment: Work closely with HR, department managers, and executive leadership to align training strategies with overall business goals and objectives.

Qualifications:

• Bachelor’s degree in in a relevant field (Organizational Development, Training & Development or Education) is preferred.
• Minimum of 5-7 years of experience in training and development with a focus on curriculum design and program implementation.
• Experience in a leadership role overseeing learning curriculum design, facilitation, and training strategy, and supporting talent development and management is preferred.
• While the candidate may come from any industry, experience in fast-paced healthcare provider or veterinary hospital setting is preferred.
• Highly competent and experienced in learning principles and contemporary learning theory and practices, including instructional design models, interactive learning technology, training impact evaluation, and overall performance improvement practices.
• Demonstrated track record of working across functions and stakeholders to define needs, leverage resources, implement plans and gain commitment to action.
• Demonstrated history of presenting use-case scenarios and business cases for programs with rigorous and quantifiable analyses to the most senior levels of the organization
• Excellent communication, leadership, and interpersonal skills.
• Experience with Learning Management Systems (LMS) and training software is a plus.

Why Join King Animal Hospital?

• Opportunity to shape and impact the professional growth of a dedicated veterinary support team.
• Collaborative and supportive work environment.
• Competitive salary and benefits package.
• Continued education and professional development opportunities.

To learn more about us visit us on Instagram: King Animal Hospital (@kinganimalhospital) • Instagram photos and videos

If you are passionate about creating impactful training programs that foster career growth and enhance team performance, we’d love to hear from you!

To Apply:

Please send your resume to Tammy Brumwell, Head of Human Resources at tbrumwell@kinganimalhospital.com.

We are currently seeking an experienced, and passionate Controller to join our Executive team.

The Controller will be responsible for managing and overseeing hospital’s financial operations, including general accounting, budgeting, inventory management, and the supervision of AP, AR, and payroll.

As a member of King Animal Hospital’s leadership team, reporting to the CEO, the Controller will provide financial insights and advice for both day-to-day operations and new development initiatives. This is a key leadership role for someone with a passion for financial accuracy, strategic planning, and operational improvement. various aspects of financial transactions within the organization.

The Facility:

Discover a fulfilling career at King Animal Hospital, a new multi-disciplinary Referral and Emergency Animal Hospital in King City, Ontario. Our 60,000-square-foot facility, nestled on 50 acres just north of Toronto, has been created as a destination where specialist-led teams and new technologies can harmonize under one roof.

At King Animal Hospital, we prioritize both patient care and the well-being of our team members with a positive culture that respects compassion, innovation, knowledge sharing and, inspiring others.

 Responsibilities:

• Provide financial reporting, forecasting, and analysis to the CEO, offering actionable insights to improve operational efficiency and support new initiatives.
• Oversee all aspects of general accounting, including the maintenance of accurate financial records, reconciliation of accounts, and ensuring compliance with applicable standards and regulations.
• Manage budgeting processes, including preparation, monitoring, and variance analysis to ensure financial goals are met.
• Work closely with other departments, including finance, human resources, and operations, to ensure seamless coordination of financial activities.
• Oversee inventory management, ensuring proper valuation and cost control across the organization.
• Supervise the Accounts Payable, Accounts Receivable, and Payroll functions, ensuring timely and accurate processing.
• Implement efficiency-enhancing measures to streamline financial processes.
• Prepare monthly, quarterly, and annual financial reports, including cash flow statements, balance sheets, and profit-and-loss reports.
• Assist in financial planning for new business developments, expansions, and strategic initiatives.
• Stay abreast of relevant regulations and ensure compliance with tax laws and reporting requirements.
• Implement and enforce internal controls to safeguard financial transactions.
• Ensure compliance with internal controls and assist with external audits.
• Develop, implement, and maintain financial policies and procedures.
• Identify opportunities for process improvements in AP, AR, and Payroll functions.

Ideal Candidate:

The ideal candidate will have a versatile skill set, General Accounting, Accounts Payable (AP), Accounts Receivable (AR), Payroll processes, and will ensure accurate and timely processing of financial transactions, adherence to regulatory requirements, and effective communication with internal and external stakeholders.

Qualifications:

• Bachelor’s degree in finance, Accounting, or a related field. (CPA or CMA) preferred.
• Minimum of 7 years of relevant experience.
• Proven experience in General Accounting, Accounts Payable, Accounts Receivable, and Payroll functions.
• Familiar with tax laws.
• Experienced as partner to leadership team for strategic decision support.
• Strong understanding of financial regulations and compliance.
• Excellent analytical and problem-solving skills.
• Proficiency in accounting software and Microsoft Excel.
• Effective communication and interpersonal skills.
• Detail-oriented with a high degree of accuracy.

If you are interested in the role, please submit your resume to tbrumwell@kinganimalhospital.com with the subject line “Controller” in the subject line. Thank you!