King Animal Hospital – Privacy Policy

 

King Animal Hospital (“KAH”, “us”, “we”) is committed to protecting your privacy and the confidentiality of your Personal Information (as defined below). KAH is guided and governed by applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) substantially similar privacy legislation, which regulates our collection, use and disclosure of your Personal Information.

 

This privacy policy describes how KAH’s collects, uses, and discloses your Personal Information. It applies to all Personal Information that you provide to KAH, including Personal Information that you provide to your animal’s veterinarian team, that you send us by email, or that we collect from you via our website. Please read this policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Information.

 

This privacy notice should also be read alongside our Cookie Policy, which describes how KAH uses cookies to run our website.

 

This privacy notice is subject to change in response to changes in laws and/or periodic reviews of KAH’s operations. [At minimum this privacy notice will be reviewed and approved [annually] by [KAH’s privacy officer].

 

Personal Information

 

The term “Personal Information” refers to information that identifies you as an individual and is provided to or collected by us. It includes, for example:

• Personal identifiers, such as your name, email address, mailing address, phone number, Internet Protocol (IP) addresses, and signatures.
• Video footage.
• Demographic data, such as your age, date of birth, and gender.
• Financial information, such as your bank account information and payment card information.
• Internet or other electronic network activity information, such as browser type, Internet service provider (ISP), referring/exit pages, pages viewed on our site.
• Professional or employment-related information, such as your professional title and occupation.

 

Collection and Use of Personal Information

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• Provide you with services, including delivering care to your animals.
• Communicate with you, including responding to your inquiries.
• To improve our services, including by conducting research.
• To protect our property, customers, and employees against fraud and other types of harm.
• For other legal purposes, including to comply with any applicable law, regulation, or valid court order, to prevent and detect fraud, and to defend and enforce our legal rights.
• For other purposes with your express consent.

 

Personal information collected by KAH will be held on our premises, as well as in our cloud-based IT systems.

 

Consent

 

When you inquire about our services and/or retain us to provide care to your animal, you consent to us collecting and using your Personal Information. In some cases, your consent may be “implied” (i.e., your permission is assumed based on your action or inaction at the point of collection, use or sharing of your Personal Information).

 

We will generally obtain consent when we want to use Personal Information for a new purpose or for purposes other than those stated at the time of collection. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw your consent, please contact us using the email address listed below. Please note that we may not be able to offer you some or all of our services if you withdraw your consent.

 

Protecting Personal Information

‍Your Personal Information is protected by reasonable administrative, physical, and technical security safeguards that are commensurate with the sensitivity and volume of the information. These include:

• Restricting access to your Personal Information to a limited number of people;

 

 

All employees of KAH are responsible for protecting client privacy, confidentiality and security. This obligation remains in effect even after an employee leaves KAH.

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Sharing Personal Information

 

KAH does not disclose Personal Information for purposes other than those for which it was collected, except with your consent or as required by law.

 

In providing services to our clients, KAH may be required to share Personal Information with its employees. ‍All KAH staff are required to sign a confidentiality agreement when they are hired, which requires them to keep all Personal Information confidential.

 

KAH may transfer Personal Information to our service providers, agents, vendors or other organizations that provide services to KAH, for the purposes set out in this policy. These services include those related to your animal’s care, cloud services, processing transactions, other data processing.

 

Our service providers are given only the information necessary to perform the required. We require our service providers and data processors to have appropriate security procedures and controls in place to protect Personal Information in a manner that is consistent with our Privacy Policy and the security practices and regulations applicable in their country of jurisdiction.

When we store your Personal Information or engage a service provider that operates outside of Canada, your Personal Information may be stored, processed, accessed, or used in another country. In that case, your Personal Information may be subject to the law of the jurisdiction in which it is used or stored, including any law permitting or requiring the disclosure of the information to a government, government agency, court, or law enforcement agency of that jurisdiction. KAH stores data on servers in Canada and the United States. The countries in which our service providers operate are Canada and the United States.

 

Retention of Personal Information

 

Personal information will be retained only as long as necessary to fulfill the purposes for which it was collected, except where otherwise required or permitted by law. Once no longer required, your Personal Information will be securely destroyed or anonymized (so the information no longer identifies you).

 

‍Your Privacy Rights

‍Access and rectification: With some limited exceptions, you have the right to access and update Personal Information held by KAH. You may also request that KAH correct, cancel, and stop processing personal information that KAH holds about you. If KAH agrees the Personal Information is incorrect, or the processing should be stopped, KAH will correct the Personal Information or stop its processing. If KAH does not agree the Personal Information is incorrect, KAH will inform you it does not agree. We will record that you consider Personal Information to be incorrect in your file.

 

Exercising Your Rights

 

Some of the Personal Information we hold about you is accessible via your online account(s). You can also update or correct your Personal Information via your account(s).

 

For further assistance, please send us an email to the contact listed below. For security purposes, we may require that you provide your full name, address and telephone number and a copy of an identity document (such as an ID card or passport) before we provide you with access to your Personal Information. KAH will contact you if it needs additional information.
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Updates

 

We may make changes to this policy from time to time. Any changes we make will become effective when we post a modified version of the policy on this webpage. If we make any significant changes to the policy, we will post a notice on our website. By continuing to use our services and our website after the modified version of the policy has been posted, you are accepting the changes to the policy, subject to any additional requirements which may apply. If you do not agree to the changes in our policy, it is your responsibility to stop using our services and our website. It is your obligation to ensure that you read, understand and agree to the latest version of this policy. The “Effective Date” at the top of the policy indicates when it was last updated.

 

Contact us

‍If there are any questions regarding this policy or our collection, use or disclosure of your Personal Information, you may contact us using the information below:

info@kinganimalhospital.com